Friday, November 20, 2009

Form letters

question mark
I received this "form letter" from Network Solutions several days after contacting their customer service center on an issue related to one of my accounts. Fortunately, it is a minor issue and one that can stay unresolved. Good thing, because I am not sure WHAT this says...
Dear John Brandt,

Thank you for contacting Network Solutions Customer Service Department. We are committed to creating the best Customer experience possible. One of the first ways we can demonstrate our commitment to this goal is to quickly and efficiently handle your recent request.
We have received your recent request regarding a Hosting Package. The package was added on , and apologize for any inconvenience this may have caused you.

In regards to your question involving ,

We hope this information has been helpful. As a Network Solutions Customer, you are entitled to unlimited access, day or night, to technically skilled Customer service representatives who are dedicated to delivering any level of support you may need. To reach us, call 1-888-642-9675.

If you are calling from outside the U.S. or Canada, please call 570-708-8788.

If you do need to contact us to discuss this issue further, please refer to Service Request # (deleted by me)


Network Solutions Specialist
Network Solutions , LLC

Image used under Creative Commons license - Xurble

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